Notify organisations after a death, from one simple place
When someone close to you dies, there can be a long list of organisations to contact. myTrove helps you start those notifications online, add the information you have, and nominate the right person to manage responses.
The reality
There can be a lot to do after a death
After someone dies, families and others connected to the person may need to contact banks, insurers, utilities, government services, councils, memberships, subscriptions, charities, clubs, creditors and other organisations connected to the person's life.
That can mean repeating the same details again and again, sending documents to different places, finding the right process for each organisation, and keeping track of who has replied. myTrove helps bring that work into one calmer online process.
Repeating the same details
The same information, again and again, to every organisation.
Documents everywhere
Sending paperwork to different places, different ways.
Tracking who has replied
Finding the right process and keeping it all straight.
How it works
A simple four-step process
Start with what you have and move through the process step by step.
Enter the details of the person who has died.
Share the details of the person who has died so we can begin. You enter their information once — no need to repeat it for every organisation.
Tell us your circumstances
Let us know why you're notifying — for example, to claim an insurance policy and/or to handle the estate. This helps tailor the process to your situation.
Choose who to notify
Here you decide who gets notified. Add account details per organisation, or just provide as much information as you can, and update it later.
Add any documents
Relevant documents help finalise affairs efficiently — provide them according to your situation. Because you’re using myTrove, for a death in New Zealand you do not need to supply an NZ Death Certificate.
Who can use myTrove
If you are helping after a death, myTrove may be for you
myTrove is designed for people who need to help notify organisations after someone has died — family members, executors, administrators, beneficiaries, trusted support people, professionals, creditors, or others with a legitimate role in estate wrap-up.
Unsure whether you're the right person to start? You can request a preparation guide or seek advice before beginning.
How myTrove helps
Add the information once. Choose who needs to know.
Create a death notification online, add the information and documents available to you, select the organisations that need to be notified, and submit from one place. If more information becomes available later, you can update the notification — and if an organisation needs anything further, they can contact the nominated estate contact directly.
What you can notify
Who you may need to contact
Depending on the person's circumstances, you may need to notify some or all of these — from one online place instead of working through each separately.
Government services
IRD, MSD/WINZ, passports and related agencies
Local councils
Rates, services and registrations
Banks & KiwiSaver
Banks, finance companies and KiwiSaver providers
Insurance
Life insurance and other insurance providers
Utilities
Phone, broadband, electricity and gas providers
Internet & technology
Internet, streaming and technology services
Memberships & charities
Charities, clubs, memberships and subscriptions
Creditors & others
Creditors, funeral-related providers and other organisations
Primary estate contact
You do not have to handle every response yourself
Some families want one person to manage all contact with organisations. Others may prefer a lawyer, executor, family member, administrator or support person to receive replies.
myTrove lets you nominate a primary estate contact, so organisations know who to reach if they need more information. It can help reduce confusion and make it clearer who is managing follow-up on behalf of the estate or family.
Request a Preparation Guide
If you are still gathering information, the myTrove preparation guide can help you understand what may be useful before starting a notification. Use it to prepare details, documents and contact information at your own pace.
We'll only email you the guide. No spam.
Complex situations
If the situation is more complex
Some estates are not straightforward. There may be missing information, unclear authority, family disagreement, business interests, trusts, overseas assets, creditors, blended-family considerations, or uncertainty about who should act. There may also be people outside the immediate family who had a significant relationship with the person and need to understand what practical steps are available.
myTrove is designed to help with the notification process. If your situation is more complex, the preparation guide, more detailed instructions, or legal or specialist advice may help before you start.
Plan ahead · myTrove Planner
Planning ahead for the people you love
myTrove Planner lets you record your estate, key contacts, accounts, assets and final wishes in advance — so when the time comes, the people you love are not left guessing.
Explore myTrove PlannerQuestions & answers
Questions families often ask
If you can't find what you need, our help centre and the preparation guide can help you take the next step.
Ready to start the notification?
Begin with the information you have. myTrove will guide you through the process step by step.